PANS
KITCHEN APPLIANCES
BUNDLES
KNIVES
OVENDISHES
SOAP DİSPENSER
VOYAGE SERIES
WHISTLING KETTLES
COOLING BAGS
FRYING PAN
BLENDER
HIGH CASSEROLE
TOASTER
LOW CASSEROLE
HAND BLENDER
SAUCEPAN
KETTLE
SOAP DISPENSER
General terms and conditions
WARRANTY & RETURN INFORMATION
HOW CAN I RETURN AN ORDER?
To return an order, please email us at customerservice@megaprojects.com. Please state your order number and the product you wish to return.
RETURNS
You have the right to cancel your order up to 14 days after receipt without giving any reason. You will have another 14 days to return your product after cancellation. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the shop are for your own account. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging. To exercise this right, please contact us at
We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
RETURN EXCEPTIONS
List the exceptions to the right of withdrawal here. Also indicate clearly on the item itself that it cannot be returned before the consumer orders it.
CAUTION:
Exclusion of the right of withdrawal is only possible for products:
COMPLAINTS PROCEDURE
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing to customerservice@megaprojects.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From 15 February 2016, it will also be possible for EU consumers to register complaints through the European Commission's ODR platform.
This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.
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