Returns

How can I return an order?

To return an order, please email us at customerservice@megaprojects.com. Please include your order number and the products you wish to return. 

After we receive your return, we will process the return and proceed with the refund. This can take around 10 days depending on your payment method.  

What is the return period? 

With us, you always have the option of returning your order within 30 days of purchase. Make sure you return the products undamaged and in their original packaging. Keep your return slip until we have processed your return.  

How do I get a return label?

The parcel you wish to return can be handed in at a parcel point of your choice. Here it is possible to purchase a return label. The address that may appear on the return label is as follows:  

Megaprojects t.a.v. Returns Webshop
Gewenten 43B
4704 RE Roosendaal 

Keep the shipping receipt well in case something goes wrong. We are not responsible for the return shipment. 

What are the costs for a return?

Return costs are at your own expense and depend on the selected shipping party. A shipping party other than the options below is also possible. 

Returns via PostNL: letter post from €4.60 and parcel post from €7.25.
Returns via DHL: parcel post from €4.95.